Politique de remboursement

Standard Return & Refund Policy

If you'd simply like to return an unused product, Kenra will issue a refund under the following terms:

  • Refunds are issued only for unused products returned within 30 days of the purchase date.
  • Electronics (blow dryers, straighteners, curling irons, and similar tools) may only be returned unopened, in original packaging, within 30 days of purchase.
  • Shipping and handling fees are non-refundable.
  • Kenra reserves the right to limit refunds to one per client, per product.
  • Refunds are processed within 10 business days of Kenra receiving the returned merchandise, and are issued to the original payment method.

How to Return an Item

Returning an order is simple and free:

  1. Log in to your online account or use our return portal to start your return.
  2. Follow the return instructions provided with your return.
  3. Make sure the return is postmarked within 30 days of your original purchase date to remain eligible for a refund.

Once Kenra receives the returned item, your refund will be reflected on your original payment method within 10 business days.

Damaged, Defective, or Missing Items

Damaged Shipment

If your delivery arrives damaged, Kenra will replace or refund the affected items. Contact Support or use the Returns Portal to file a report with the affected product(s), a description of the damage, and your order number (found in your Order History or order confirmation email).

Missing Item

If your delivery is incomplete, Kenra will replace or refund the missing item(s). Contact Support with the name of the missing product and your order number.

Gift Cards

Gift card purchases cannot be returned or refunded.

How to Contact Kenra Support

To request a return, refund, or replacement, reach Kenra Customer Support through any of the following: